Register NOA Account

eServices Terms and Conditions

These Terms and Conditions apply to the process of obtaining User Accounts and Passwords for accessing “eServices” and for accessing “eServices” on Carelon Behavioral Health Strategies’ (Carelon’s) website . “eServices” is a Carelon Behavioral Health Strategies Internet application, available to contracted providers serving enrolled members of our customer health plans. “eServices” is designed to enable easy and secure access to a host of clinical, administrative and patient information to perform business transactions with Carelon Behavioral Health Strategies. Utilizing “eServices”, providers will be able to verify Plan member eligibility, submit authorization requests and see/print authorization status, submit claims, view and print claims status among other functions.

Carelon Behavioral Health Strategies is making the features on the “eServices” portion of its website available to you as an authorized representative ("User" or "You") of a contracted health care provider rendering services to Carelon Behavioral Health Strategies’s covered members. In using “eServices”, you will be allowed access to certain confidential and individually identifiable protected health information (hereinafter "Protected Health Information"). In exchange for such access, you agree to take certain precautions, comply with certain practices, and implement certain procedures required by applicable law and Carelon Behavioral Health Strategies for the purposes of guarding data integrity and safeguarding the confidentiality of Protected Health Information as specifically described below.

User's Responsibilities and Obligations

  • By registering herein, you agree that you have the legal authority, right and ability to agree to these “eServices” terms of use and that you will use in a manner consistent with the website and “eServices” terms of use. You represent that you have the right to access information about yourself or the health plan members as the treating provider or his/her designee. You further agree that you will comply with all applicable laws and regulations and that you will maintain the confidentiality of any information you access through this website. You agree that you will protect the integrity, confidentiality and availability of all electronically transmitted or electronically maintained Protected Health Information exchanged through this website as required by any applicable laws or regulations.
  • You agree not to use or further disclose Protected Health Information in a manner that, if undertaken by Carelon Behavioral Health Strategies, would violate the requirements of the HIPAA Privacy Regulations.
  • You agree to not use or further disclose Protected Health Information other than as permitted or required by this Agreement. You agree to use appropriate safeguards to prevent any use or disclosure of Protected Health Information that is not permitted under applicable law.
  • Your user name and password are intended to protect the Protected Health Information of the health plan’s members and yourself. You are responsible for keeping your user name and password confidential and you hereby agree that you will not disclose your user name or password to others. You agree that you will be solely responsible for all activity or transactions that are tracked to your user name and password through this website.
  • You acknowledge that you are acting as an independent contractor, and you are not an agent of Carelon Behavioral Health Strategies and have no authority to represent Carelon Behavioral Health Strategies as to any matters.
Changes, Updates, Governing Law

These terms of use may change from time to time, and changes will be posted on this website so that you will always be aware of our terms of use. By using the "eServices" sections of or performing any of the activities described above after changes have been made to these terms of use, you are agreeing to accept these changes. You may not amend or modify these terms of use without prior written agreement from Carelon Behavioral Health Strategies. The laws of your respective state shall govern these terms of use. You agree to submit to the exclusive jurisdiction of the courts in your respective state and waive any jurisdictional venue or inconvenient forum objections to such court.


Carelon Behavioral Health Strategies may terminate these terms of use, any rights granted to you hereunder and your access to the eServices on at any time, with or without cause, without notice and without penalty. It is the contracted provider’s responsibility to inform Carelon Behavioral Health Strategies of any changes in employee status of staff members who have eServices usernames and passwords.

Unauthorized Use/Misuse

Unauthorized entry (commonly referred to as hacking) into any portion of, or misuse (for fraudulent, malicious and/or deceptive purposes) may constitute crimes under state and/or federal law. Any such violations will be pursued and prosecuted to the fullest extent permitted by law. Use of eServices usernames and passwords belonging to other staff members will result in termination of the eServices account. In order to protect Personal Health Information of members and maintain the integrity of eServices, under no circumstances is sharing of usernames and passwords permitted to access Carelon Behavioral Health Strategies’s eServices.

Carelon Behavioral Health Strategies’ Terms and Conditions for use of eServices.